C
cjjeans
Guest
Customer
02/02/2009 10:11 AM
I need an explanation as to why my stats and rank information will not update in Battlefield 2142. My career score and global score is accumulating but nothing else. Is there a solution to this problem. I have even go so far as to start a new character in which I am getting the same problem. I am also playing ranked servers (I made sure of it). Please direct me to any press releases by EA if at all possible. Thank you for your time!
Response (EARepchristopher)
02/02/2009 11:10 AM
Hello,
Thank you for taking the time to contact us about your incident.
Unfortunately, support staff can not alter or modify stats, ranks, kits and badges for Battlefield 2142. The collection of this data is very complex, and as you can imagine with the popularity of Battlefield 2142 an immense undertaking. There is simply no way we can adjust every players score, though we would love to. We do however, review every claim and report so that we can identify any potential issues.
At times the servers which collect stats from the Officially Ranked Servers may get back logged or suffer an unexpected short outage (such as an un-scheduled maintenance). This means your progress may take several hours (possibly even a day or more) to fully update and be displayed in your BFHQ page, though recent upgrades have gotten this down to less then 1 hour. Stats for some rounds, could even be lost if they were to be collected at the end of the round if the server goes offline temporarily. Though EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. As well, while playing on any unranked servers your progress will not advance, though we do not want to discourage players from visiting unranked servers as these can be a source of great enjoyment as well.
Please keep abreast of new patches and announcements at the Official Battlefield Website located here. http://battlefield.ea.com/battlefield/bf/
If you?re experiencing technical issues you can find assistance here as well: http://support.ea.com/
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Sincerely,
EA Rep Christopher
EA Online Support
Customer
02/02/2009 11:29 AM
This has been going on for exactly 7 days. I have had it where one thing might not register or it may take a couple of hours. But an entire week? I am not asking that you change my stats or add ranks. I can work for them again. I would just like to know why my game play has not been registering with the servers for a week now. I found this happened before. EA went so far as to grant 2000 points and 1 gold star to players playing during the time of the outage. I know a couple other players who would like to know why their stats aren't updating currently either. Their last update was the same day as mine... why is this happening? How long will it take to fix this?
Response (EARepchristopher)
02/03/2009 07:25 AM
Hello,
Thank you for taking the time to contact us about your incident.
Because of Battlefield 2142?s popularity we are currently experiencing issues were some players stats may not be updating correctly after some matches. This can manifests itself as missing stats from particular weapons or items, to missing achievements and Points. We are working as quickly as possible with our Server and Software Engineers to identify these dynamic issues and address them as they come up. We fully expect to have these issues resolved in the near future, but there is a good chance you may experience this from time to time while we work to correct it. We want to express our apology that this is happening but assure you that all our resources are focused on fixing this issue.
Why don?t you guys plan for this type of stuff?
EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. Because of the complexity and size of Battlefield 2142 it?s very difficult to project what type of problems may happen after release when hundreds of thousands of players have access to it. However, Electronic Arts will continue to use all of its resources and tools to make Battlefield 2142 the game we all want to play. We only ask that you give us some time while we work out some of the wrinkles.
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Sincerely,
EA Rep Christopher
EA Online Support
----
This is what they have to say about the stat problem.
02/02/2009 10:11 AM
I need an explanation as to why my stats and rank information will not update in Battlefield 2142. My career score and global score is accumulating but nothing else. Is there a solution to this problem. I have even go so far as to start a new character in which I am getting the same problem. I am also playing ranked servers (I made sure of it). Please direct me to any press releases by EA if at all possible. Thank you for your time!
Response (EARepchristopher)
02/02/2009 11:10 AM
Hello,
Thank you for taking the time to contact us about your incident.
Unfortunately, support staff can not alter or modify stats, ranks, kits and badges for Battlefield 2142. The collection of this data is very complex, and as you can imagine with the popularity of Battlefield 2142 an immense undertaking. There is simply no way we can adjust every players score, though we would love to. We do however, review every claim and report so that we can identify any potential issues.
At times the servers which collect stats from the Officially Ranked Servers may get back logged or suffer an unexpected short outage (such as an un-scheduled maintenance). This means your progress may take several hours (possibly even a day or more) to fully update and be displayed in your BFHQ page, though recent upgrades have gotten this down to less then 1 hour. Stats for some rounds, could even be lost if they were to be collected at the end of the round if the server goes offline temporarily. Though EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. As well, while playing on any unranked servers your progress will not advance, though we do not want to discourage players from visiting unranked servers as these can be a source of great enjoyment as well.
Please keep abreast of new patches and announcements at the Official Battlefield Website located here. http://battlefield.ea.com/battlefield/bf/
If you?re experiencing technical issues you can find assistance here as well: http://support.ea.com/
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Sincerely,
EA Rep Christopher
EA Online Support
Customer
02/02/2009 11:29 AM
This has been going on for exactly 7 days. I have had it where one thing might not register or it may take a couple of hours. But an entire week? I am not asking that you change my stats or add ranks. I can work for them again. I would just like to know why my game play has not been registering with the servers for a week now. I found this happened before. EA went so far as to grant 2000 points and 1 gold star to players playing during the time of the outage. I know a couple other players who would like to know why their stats aren't updating currently either. Their last update was the same day as mine... why is this happening? How long will it take to fix this?
Response (EARepchristopher)
02/03/2009 07:25 AM
Hello,
Thank you for taking the time to contact us about your incident.
Because of Battlefield 2142?s popularity we are currently experiencing issues were some players stats may not be updating correctly after some matches. This can manifests itself as missing stats from particular weapons or items, to missing achievements and Points. We are working as quickly as possible with our Server and Software Engineers to identify these dynamic issues and address them as they come up. We fully expect to have these issues resolved in the near future, but there is a good chance you may experience this from time to time while we work to correct it. We want to express our apology that this is happening but assure you that all our resources are focused on fixing this issue.
Why don?t you guys plan for this type of stuff?
EA/DICE has tried to reduce the possibility of these issues and create systems and redundancy for data loss, the dynamic environment of both the Internet and Massively Multiplayer games of this type can create unforeseen or even unfixable issues. Because of the complexity and size of Battlefield 2142 it?s very difficult to project what type of problems may happen after release when hundreds of thousands of players have access to it. However, Electronic Arts will continue to use all of its resources and tools to make Battlefield 2142 the game we all want to play. We only ask that you give us some time while we work out some of the wrinkles.
Please accept our apology for any troubles or errors you may experience from time to time and your help.
Sincerely,
EA Rep Christopher
EA Online Support
----
This is what they have to say about the stat problem.
